At St Simeon Healthcare, we are committed to protecting your privacy. This Privacy Policy outlines our policies and procedures on the collection, use, and disclosure of your information when you use our services and informs you of your privacy rights and protections under the law.
We only use your personal data to provide and improve our services. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Interpretation and Definitions
Words with initial capital letters have specific meanings defined under the following conditions. These definitions apply whether the words appear in singular or plural.
Definitions
- Account: A unique account created for you to access our services or parts of our services.
- Company: (referred to as “the Company”, “We”, “Us”, or “Our”): St Simeon Healthcare, 261 Hyatts Road, Plumpton 2761 NSW.
- Cookies: Small files placed on your computer, mobile device, or any other device by a website, containing details of your browsing history.
- Country: Refers to
- Device: Any device capable of accessing the service, such as a computer, mobile phone, or tablet.
- Personal Data: Any information that relates to an identified or identifiable
- Service: Refers to the website and other services provided by St Simeon
- Service Provider: Any natural or legal entity who processes data on behalf of the Company, including third-party companies or individuals employed to facilitate our services.
- Usage Data: Data collected automatically, generated by the use of the service or from the service infrastructure itself (e.g., page visit duration).
- Website: Refers to St Simeon Healthcare, accessible from stsimeon.org.au.
- You: The individual accessing or using our services, or the company or other legal entity on whose behalf such individual is accessing the service, as applicable.
2. Collecting and Using Your Personal Data Types of Data Collected
Personal Data
While using our services, we may ask you to provide us with personally identifiable information, such as:
- Email address
- First name and last name
- Phone number
Please note: We do not collect or store any financial information, such as credit card or banking details.
Usage Data
Usage data is collected automatically when using the service and may include:
- Your device’s Internet Protocol (IP) address
- Browser type and version
- Pages visited
- Time and date of your visit
- Time spent on pages
- Unique device identifiers
- Diagnostic data (e.g., mobile device information when accessing the service)
3. Use of Your Personal Data
We may use your personal data for the following purposes:
- To provide and maintain our service, including monitoring usage and ensuring the proper functioning of the website and our services.
- To contact you via email, phone, or other electronic communication regarding updates or services.
- To provide you with news, special offers, and general information about similar services, unless you opt out.
- To manage your requests, including attending and managing any requests you
- For other purposes, such as data analysis, identifying usage trends, evaluating promotional campaigns, and improving our services.
4. Legal Basis for Processing Personal Data
We collect and use your personal data based on:
- Your consent
- Our contractual obligations
- Compliance with legal requirements
- Our legitimate interests, provided they do not override your privacy rights
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and for the purposes outlined in this policy. If your data is no longer required, it will be securely deleted unless we are legally obligated to retain it.
6. International Data Transfers
If we transfer your personal data outside Australia (e.g., to service providers), we ensure that appropriate safeguards are in place to protect your data as required under the Privacy Act 1988 (Cth) and other relevant privacy legislation.
7. Disclosure of Your Personal Data
Law Enforcement
We may disclose your personal data if required by law or in response to valid requests by public authorities (e.g., courts or government agencies).
Other Legal Requirements
We may disclose your personal data in good faith if necessary to:
- Comply with legal obligations
- Protect and defend the rights or property of the Company
- Prevent or investigate wrongdoing
- Protect the safety of users or the public
- Defend against legal liability
8. Security of Your Personal Data
We prioritise the security of your personal data, but note, that no method of transmission over the internet or electronic storage is completely secure. While we take commercially acceptable measures to protect your data, we cannot guarantee absolute security.
Your Rights Under the Privacy Act 1988 (Cth)
You have the right to:
- Access the personal data we hold about you
- Correct any incorrect or outdated data
- Request the deletion of your personal data
- Withdraw your consent at any time for data processing (if applicable)
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been violated
To exercise these rights, contact us at info@stsimeon.org.au. You can also contact the OAIC on 1300 363 992 or email them at enquiries@oaic.gov.au.
Data Breach Notification
In the event of a data breach, we will notify affected individuals and the relevant authorities in line with the Notifiable Data Breaches (NDB) scheme. If your data is involved, we will inform you of the nature of the breach and advise on necessary precautions.
9. Complaints Handling Procedure
If you believe your privacy has been breached or have concerns regarding our data handling practices, you may submit a complaint by contacting us at info@stsimeon.org.au. We will acknowledge receipt of your complaint within 5 business days and aim to resolve the matter within 30 days. If you are not satisfied with the outcome, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
10. Third-Party Service Providers
We may share your data with third-party service providers who assist in delivering our services (e.g., IT support, website, cloud hosting). These providers are required to adhere to confidentiality and data protection obligations in compliance with Australian privacy laws.
11. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience. You can control the use of cookies through your browser settings. Disabling cookies may affect some features of our website and services. For more information on managing cookies, please consult your browser’s help documentation.
12. We Do Not Sell Your Personal Data
We do not sell, rent, or trade your personal data to any third parties for marketing purposes.
13. Links to Other Websites
Our services may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of those sites. We encourage you to review the privacy policies of any third-party websites you visit.
14. Changes to this Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and we will notify you via email or prominent notice before the changes become effective. Please review this policy regularly for updates.
15. Contact Us
If you have any questions about this Privacy Policy, please contact us at: Email: info@stsimeon.org.au
Last updated: 3 October 2024
